Shipping policy

Shipping Policy

Last Updated: August 19, 2026

Thank you for shopping with Zyphoria. This Shipping Policy explains how we process and ship orders placed through our online store.

By placing an order with Zyphoria, you agree to the terms of this Shipping Policy, subject to applicable federal, state, and local laws.

1. Shipping Locations

Zyphoria currently ships orders to addresses within the United States only.

We do not currently offer international shipping.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully authorized.

Business days are Monday through Friday and generally exclude U.S. federal holidays.

Processing times may be longer during:

  • Holidays;

  • Major promotional events;

  • High-volume sales periods;

  • Product launches;

  • Unexpected inventory issues; or

  • Circumstances beyond our reasonable control.

The processing time does not include the carrier's transit time.

3. Shipping Time

Estimated delivery dates or shipping timeframes displayed on our website or during checkout are estimates unless specifically stated as guaranteed.

Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, service interruptions, and other circumstances outside Zyphoria's reasonable control.

We do not guarantee a specific delivery date unless expressly stated otherwise.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout before the order is completed.

Shipping charges may vary depending on:

  • Order size;

  • Package weight;

  • Destination;

  • Shipping method;

  • Promotions; and

  • Other applicable factors.

Any free-shipping promotion will be subject to the terms stated in the applicable promotion.

5. Order Tracking

When tracking information is available, Zyphoria may provide tracking information by email or through the customer's order information.

Tracking information may take some time to become active after the carrier receives and scans the package.

Once tracking information has been provided, customers can monitor the shipment directly through the applicable carrier.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your address before completing checkout.

Zyphoria is generally not responsible for delays, failed deliveries, returned packages, or additional shipping costs resulting from:

  • Incorrect addresses;

  • Incomplete addresses;

  • Missing apartment or unit numbers;

  • Incorrect ZIP codes;

  • Incorrect recipient information; or

  • Other information entered incorrectly by the customer.

If an order has not yet shipped, customers should contact us as soon as possible if an address correction is required.

We cannot guarantee that an address can be changed after an order has entered processing or shipment.

7. Delivery Delays

Zyphoria makes reasonable efforts to process and ship orders within the timeframes stated on our website.

However, once an order has been transferred to a shipping carrier, delivery may be affected by circumstances outside our control.

Examples include:

  • Carrier delays;

  • Severe weather;

  • Natural disasters;

  • Holidays;

  • Transportation disruptions;

  • Government actions;

  • Service interruptions;

  • Address issues; and

  • Other unforeseen events.

If Zyphoria becomes unable to ship an order within a timeframe represented to the customer, we will provide any notice, cancellation option, or refund required by applicable law.

Federal law may require specific action when an online seller cannot ship within the promised timeframe.

8. Perfume & Fragrance Shipping

Many perfumes and fragrances contain alcohol and may be subject to transportation, carrier, packaging, and service restrictions.

Certain shipping methods or destinations may therefore be unavailable for specific fragrance products.

If Zyphoria determines that an order cannot reasonably or lawfully be shipped to the customer's destination, we may cancel the affected order and issue an applicable refund.

9. Lost Packages

If your tracking information indicates that your package is still in transit and appears to be delayed or lost, please contact Zyphoria.

We may assist with contacting or filing an inquiry with the applicable shipping carrier.

Because carriers control the physical transportation of packages after shipment, Zyphoria cannot guarantee a particular carrier outcome.

10. Delivered but Missing Packages

If carrier tracking shows that a package was delivered but you cannot locate it, please:

  1. Check around your delivery location;

  2. Check with household members or neighbors;

  3. Check with building management or reception, if applicable; and

  4. Contact the shipping carrier.

You should also contact Zyphoria so we can review the available order and tracking information.

Once a carrier confirms delivery to the address provided at checkout, Zyphoria is generally not responsible for packages subsequently lost, misplaced, or stolen after confirmed delivery, except where applicable law requires otherwise.

Zyphoria may investigate individual cases at its discretion.

11. Damaged Packages

If your package arrives damaged, please contact Zyphoria as soon as reasonably possible, preferably within 7 days of delivery.

Please provide photographs showing:

  • The outer shipping package;

  • Shipping label;

  • Internal packaging;

  • Product packaging; and

  • The damaged product.

Please retain the original packaging until the claim has been reviewed.

Zyphoria may request additional information or photographs before determining an appropriate resolution.

12. Incorrect or Missing Items

If you receive an incorrect item or an item appears to be missing from your order, contact us within 7 days of delivery.

Please provide your order number and photographs of the package and products received when requested.

We will review the order and determine an appropriate resolution.

13. Refused Deliveries

If a customer refuses delivery or otherwise causes a package to be returned to Zyphoria, the order may be treated as a returned package.

Any refund will be handled according to our Return & Refund Policy and applicable law.

Where permitted by law, applicable shipping and return-to-sender costs may be deducted from any refund otherwise due.

14. Returned Packages Due to Incorrect Address

If a package is returned because the customer provided an incorrect or incomplete shipping address, the customer may be responsible for additional shipping costs if they request that the order be reshipped.

If the customer does not request reshipment, any refund will be handled according to our Return & Refund Policy and applicable law.

15. Multiple Items in One Order

Depending on inventory availability and fulfillment requirements, items from the same order may occasionally be shipped separately.

If an order is shipped in multiple packages, separate tracking information may be provided where available.

16. Backordered or Unavailable Products

If an ordered product becomes unavailable or cannot be shipped within the timeframe represented at the time of purchase, Zyphoria may contact the customer regarding available options.

Where required by applicable law, the customer will be provided with the legally required cancellation or refund option.

17. Shipping Insurance

Shipping insurance may be included or offered depending on the shipping method and carrier used.

Where applicable, Zyphoria may submit a carrier claim for qualifying lost or damaged shipments.

Carrier claims may be subject to carrier-specific rules, documentation requirements, and processing times.

18. Shipping Promotions

Free-shipping offers, promotional shipping rates, and other shipping promotions may be subject to specific terms.

Zyphoria reserves the right to modify or discontinue a shipping promotion before an order is placed.

Once an order has been successfully placed under a valid promotion, the applicable promotional terms will govern that order.

19. PO Boxes and Restricted Addresses

Certain products or shipping services may have restrictions relating to PO Boxes, military addresses, territories, or other specialized destinations.

If a selected shipping method is unavailable for the address provided, Zyphoria may contact the customer regarding an alternative shipping method or other available resolution.

20. Shipping & Return Policy Relationship

Shipping issues and product returns are governed by both this Shipping Policy and our Return & Refund Policy.

A shipping delay does not automatically make a product eligible for return outside the rights provided by our Return & Refund Policy or applicable law.

21. Customer Responsibility

Customers are responsible for:

  • Providing accurate shipping information;

  • Monitoring tracking information;

  • Being available to receive deliveries when appropriate;

  • Promptly reporting shipping problems;

  • Following carrier instructions; and

  • Taking reasonable steps to protect delivered packages from theft or loss.

22. Compliance With Applicable Law

Zyphoria intends to comply with applicable federal and state shipping and consumer-protection requirements.

Nothing in this Shipping Policy is intended to waive or restrict a consumer right that cannot legally be waived.

If applicable law requires a different shipping timeframe, cancellation right, refund, or other remedy, the applicable law will control.

23. Contact Us

For questions regarding shipping, please contact:

Zyphoria
2920 Shadow Briar APT 1011
Houston, TX 77082
United States

Email: Muhammadraheemalik.com