Return & Refund Policy

Last Updated: August 19, 2026

At Zyphoria, we want our customers to have a positive shopping experience while maintaining the highest standards of product hygiene, safety, and quality.

This Return & Refund Policy applies to purchases made through the Zyphoria online store and covers perfumes, fragrances, skincare, makeup, cosmetics, and related beauty products.

By placing an order with Zyphoria, you acknowledge and agree to the terms of this Return & Refund Policy.

1. 30-Day Return Period

Zyphoria accepts eligible return requests made within 30 calendar days from the date the order is delivered.

A return request submitted after the 30-day period will generally not be accepted, except where otherwise required by applicable law.

The 30-day period begins on the date shown by the applicable carrier as the delivery date.

2. Return Conditions

To qualify for a standard return, the product must:

• Be unused and unopened.

• Remain in its original condition.

• Have all original packaging, seals, labels, boxes, and accessories intact.

• Not have been sprayed, applied, tested, swatched, sampled, or otherwise used.

• Be returned with the original order information or proof of purchase.

• Be safely packaged to prevent damage during return shipping.

Zyphoria reserves the right to reject a return if the returned product does not satisfy these requirements.

3. Perfumes, Fragrances, Skincare & Makeup

For hygiene, safety, and product-integrity reasons, opened, used, sprayed, applied, tested, swatched, or partially used perfumes, fragrances, skincare products, cosmetics, and makeup are generally not eligible for return.

This includes, but is not limited to:

• Perfumes and Eau de Parfum

• Eau de Toilette

• Fragrance sprays

• Skincare creams

• Serums

• Lotions

• Cleansers

• Foundations

• Concealers

• Lip products

• Eye makeup

• Face makeup

• Other personal-care and cosmetic products

Removing a manufacturer's seal or opening a sealed product may make the product ineligible for a standard return.

This restriction does not apply where applicable law requires a different remedy, including for qualifying defective, damaged, incorrect, or materially misrepresented merchandise.

4. Sealed & New Products

Products advertised as NEW, SEALED, UNOPENED, or FACTORY SEALED must be returned with the original seal intact.

If a customer opens or removes the seal from a product after delivery, the item may no longer qualify for a standard change-of-mind return.

5. Change-of-Mind Returns

If you simply change your mind, order the wrong shade, select the wrong fragrance, decide that you do not like the scent, or otherwise no longer want an eligible product, the product must meet all return conditions described above.

The customer is responsible for return shipping costs for change-of-mind returns.

Original shipping charges are generally non-refundable.

6. Damaged Products

If your order arrives damaged, please contact Zyphoria within 7 calendar days of delivery.

Please provide:

• Order number;

• Clear photographs of the shipping box;

• Shipping label;

• Product packaging;

• Damaged product; and

• Any other photographs reasonably requested by Zyphoria.

Customers should retain the original packaging until the claim has been resolved.

Zyphoria may, at its discretion and where appropriate, provide a replacement, refund, store credit, or another reasonable resolution for qualifying damage.

7. Incorrect Products

If Zyphoria sends you an incorrect product, please contact us within 7 calendar days of delivery.

Do not open or use the incorrect product.

We may provide instructions for returning the incorrect item and, where appropriate, provide a replacement or refund.

8. Defective Products

If you believe a product is defective, contact us promptly with your order number and a description of the issue.

Zyphoria may request photographs, videos, batch information, packaging information, or other reasonable documentation before determining the appropriate resolution.

A product will not be considered defective solely because a customer does not personally like its fragrance, texture, color, finish, performance, or cosmetic result.

9. Fragrance Preference

Because fragrance is subjective, "I don't like the smell," "the scent is not what I expected," "the fragrance smells different on my skin," or similar personal preferences do not automatically qualify for a refund.

Eligible unopened and unused products may still be returned under the standard return requirements.

10. Makeup Shade & Color

Customers are responsible for selecting the appropriate makeup shade, color, or variation before completing an order.

Differences in screen settings, lighting, photography, or individual perception may cause colors to appear slightly different from the actual product.

An opened or used makeup product selected in the wrong shade is generally not eligible for return.

11. Return Authorization

Customers must contact Zyphoria and receive return instructions before sending any product back.

Unauthorized returns may be refused, returned to the sender at the customer's expense, or otherwise handled in accordance with applicable law.

Return packages should include the order number and any information requested by Zyphoria.

12. Return Shipping Costs

For voluntary or change-of-mind returns, the customer is responsible for the cost of return shipping.

We recommend using a trackable shipping service and retaining proof of shipment.

Zyphoria is not responsible for a voluntary return that is lost or damaged while being shipped back to us.

If a return is required because Zyphoria shipped the wrong product or because of a qualifying defect or damage attributable to us, Zyphoria may provide return-shipping instructions or reimburse reasonable return shipping costs where appropriate.

13. Return Inspection

All returned products are subject to inspection.

Zyphoria reserves the right to determine whether a returned item satisfies the conditions of this policy.

A refund may be denied if the product:

• Has been opened;

• Has been used or tested;

• Has been sprayed or applied;

• Has damaged or missing packaging;

• Has a removed or broken seal;

• Is missing components or accessories;

• Shows signs of wear or alteration;

• Was damaged due to inadequate return packaging; or

• Is otherwise inconsistent with the return conditions stated in this policy.

Nothing in this section limits rights that cannot legally be waived.

14. Refund Approval

Once the returned product has been received and inspected, Zyphoria will determine whether the return qualifies for a refund.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in the customer's account may depend on the customer's bank, credit-card issuer, or payment provider.

15. Refund Amount

For an approved standard return, Zyphoria will generally refund the eligible product purchase price.

Original shipping charges are generally non-refundable for voluntary returns.

Return shipping costs are also generally the customer's responsibility for voluntary returns.

Where applicable law requires a different refund amount, the applicable law will control.

16. Partial Refunds

Zyphoria generally does not provide partial refunds for products that have been opened, used, tested, sprayed, applied, or otherwise altered.

Any partial refund will be provided only where Zyphoria determines it is appropriate or where required by applicable law.

17. Sale & Promotional Items

Sale, clearance, promotional, discounted, or special-offer products may have additional return restrictions when those restrictions are clearly disclosed before purchase.

Unless otherwise stated on the product page, eligible sale items remain subject to this Return & Refund Policy.

18. Final Sale Items

Products specifically identified as FINAL SALE at the time of purchase are not eligible for voluntary returns or refunds, except where required by applicable law or where the product qualifies for a remedy because it was incorrectly shipped, materially defective, damaged before delivery, or materially misrepresented.

19. Gift Cards

Gift cards are non-refundable and cannot generally be exchanged for cash, except where required by applicable law.

20. Refused or Abandoned Packages

If a customer refuses delivery or a package is returned to Zyphoria because of an incorrect or incomplete address supplied by the customer, failure to accept delivery, or another customer-controlled circumstance, Zyphoria may deduct applicable shipping or return costs from any refund that is otherwise due, to the extent permitted by law.

21. Lost or Stolen Packages

Once a carrier's tracking information confirms delivery to the address provided by the customer, Zyphoria is generally not responsible for packages that are subsequently lost, misplaced, or stolen.

Customers should first contact the carrier and check with household members, neighbors, building management, or other persons who may have accepted the package.

Zyphoria may investigate delivery issues on a case-by-case basis.

22. Order Cancellation

Customers who wish to cancel an order should contact Zyphoria as soon as possible.

We will attempt to cancel orders that have not yet entered processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible and the customer may need to use the applicable return procedure.

Nothing in this section limits any cancellation or refund right required by applicable law.

23. Shipping Delays

Zyphoria makes reasonable efforts to ship orders within the timeframe stated on the website or at checkout.

If Zyphoria cannot ship an order within the promised timeframe, or within the timeframe required by applicable law, we will provide any legally required notice and cancellation/refund options.

Federal law generally requires online sellers to have a reasonable basis for advertised shipping times and imposes specific requirements when an order cannot be shipped within the promised time.

24. Fraudulent or Abusive Return Activity

Zyphoria reserves the right to investigate suspected fraudulent, abusive, or excessive return activity.

Examples may include repeated returns of used products, materially altered products, false damage claims, fraudulent orders, or attempts to obtain refunds without returning merchandise.

Where permitted by law, Zyphoria may restrict future transactions or returns involving suspected abusive activity.

25. Chargebacks

If you have an issue with an order, please contact Zyphoria first so that we can attempt to resolve the matter.

Submitting a payment dispute or chargeback does not automatically create a right to a refund outside this policy or applicable law.

Zyphoria reserves the right to provide relevant order, shipping, delivery, communication, and transaction records to the payment processor or financial institution when responding to a disputed transaction.

26. No Waiver of Legal Rights

This policy is intended to protect both Zyphoria and its customers while complying with applicable law.

Nothing in this policy is intended to waive, restrict, or eliminate any consumer right, refund right, warranty right, or other protection that cannot legally be waived.

If applicable federal, state, or local law requires Zyphoria to provide a return, replacement, refund, cancellation, or other remedy that differs from this policy, the applicable law will control.

27. Contact Us

For return or refund questions, please contact:

Zyphoria
2920 Shadow Briar APT 1011
Houston, TX 77082
United States

Email: muhammadraheemalik@gmail.com

Please include your order number when contacting us regarding a return or refund.